New Zealand Sires Stakes Board Incorporated (NZSSB) is an administrative organisation of harness racing within New Zealand — accepting nominations and sustaining payment fees for the various race series and races it administers. All race series and races are subject to the Rules of Harness Racing New Zealand.
All payments are received in accordance with the conditions of entry for each particular series or race as the case may be, and refunds for payments received will only be made in accordance with those conditions as advertised. Reasons for refunds may be:
- At the time of paying the nomination fee or the sustaining payment fee the horse is deemed ineligible for the particular series or race that the payment is being made for.
- Overpayment of nomination or sustaining payment fees
- Upon written application, the NZSSB may elect, at its sole discretion, to refund a payment based on ‘special’ circumstances.
- To request a refund you must contact admin@nzsiresstakes.co.nz
- You have a fourteen (14) days grace period from the date of making payment of your nomination fee or sustaining payment fee where you must contact us to discuss any issues with your refund request.
- Requests for refunds after the fourteen (14) days grace period will not be considered.
- Your original NZSSB receipt is the best form of proof of fee payment.
- Refunds will be issued using your original payment method. Credit card refunds must be processed back onto the original credit card. Unfortunately we cannot offer a refund or exchange on Transaction Fees involving any horse or person or their participation at any race meeting.
Refund Processing Timeframes
If we have issued a refund and you have not received the refund within a reasonable time:
- You must contact your bank, credit card company or financial institution.
- NZSSB cannot be held liable for processing times of your bank, credit card company or financial institution.
- Only if the issue cannot be directly resolved with your bank, credit card company or financial institution please contact us at admin@nzsiresstakes.co.nz
